Wrong product delivered by Pepperfry, no replacement

I had ordered a jute rug from Pepperfry but was delivered something that looks like a dead bear.Though the website says you can return products in 30 days, apparently this doesn't hold for "home decor items".

This was not made clear on the website AT ALL. And they have the GALL to ask me to send "closer images" of the delivered rug. As if it's not clear enough that the wrong product was delivered. The delivery was late, the wrong product was delivered and now I am unable to get a replacement for the product.

The customer service sucks. Basically, they suck


AGAIN.Dishonourable nincompoops.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Value for money
Exchange, Refund and Cancellation Policy
Customer service
Style and Design
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Misleading advertisement
    • False promises
    • Delayed delivery
    • Harassment to customer
    • Refusal to acknowledge problem

Reason of review:
Not as described
Preferred solution:
Full refund
Product or service
Jute Rug
Review category
Furniture and Decor
review #650412 by

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