Pepperfry - WRONG PRODUCT DELIVERED AND ARROGANT CUSTOMER CARE
I have ordered PRINCEWARE 6 PCS MELAMINE SQUARE QUARTER PLATE SET(blue color) from pepperfry.com with order number 100346175.
Pepperfry.com delivered me orange color set which is totally not what i have ordered. I have write a mail to customer care. They ask me to send picture of the product but i told them as i do not have camera so i cannot send the picture, after lots of conversation on mail and phone they have asked me to send the product to the company for which they agreed to reimburse me Rs 150. I have checked with all the courier no one was ready to send courier in this cost.
I asked customer care to pick up the product as i am not able to to gett the courier in provided rates. They denied the same and keep arguing with me many time.
They argued with me for more than 2 months after that when i have called their office to my surprise they told me that we cannot provide return as our 30 days return policy is over
I had discussion with Nisha and she was really rude to me she told me that their email and phone department is totally different. This is really funny thing i heard
Pepperfry should feel shame for the same
This site is not geniue site thats why they have to put too much offers yet they dont have good sale
Monetary Loss: $400.