Pepperfry - Worst Return Policy
I ordered a bedsheet on pepperfry.I was not satisfied with the quality of the material.
So I initiated a return by selecting an option in the dropdown "Ordered by mistake". As no action was taken for 2 weeks, I contacted customer care who asked me to initiate the return once again. Then I got a call from the customer care representative who told me that a return on the product is not possible. It seems that they will take back the product only if it is damaged.
I checked with him about the option in the dropdown which mentioned " ordered by mistake ". He did not have an answer and kept on telling that the product cannot be returned.
I am very disappointed by the service.Can a customer not return a product if the product quality or colour differs from what was seen and assumed online?
Review about: Bed Sheets.
I liked: Collection of items.
I didn't like: Horrible customer service, Refusal to acknowledge problem, Sensitivity to customer satisfaction.
Review #782827 is a subjective opinion of a user.