I ordered a bedsheet on pepperfry.I was not satisfied with the quality of the material.
So I initiated a return by selecting an option in the dropdown "Ordered by mistake". As no action was taken for 2 weeks, I contacted customer care who asked me to initiate the return once again. Then I got a call from the customer care representative who told me that a return on the product is not possible. It seems that they will take back the product only if it is damaged.
I checked with him about the option in the dropdown which mentioned " ordered by mistake ". He did not have an answer and kept on telling that the product cannot be returned.
I am very disappointed by the service.Can a customer not return a product if the product quality or colour differs from what was seen and assumed online?
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
What I liked
- Collection of items
What I disliked
- Horrible customer service
- Refusal to acknowledge problem
- Sensitivity to customer satisfaction
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Bed Sheets
- Review category
- Furniture and Decor
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