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1.8

I ordered a bedsheet on pepperfry. I was not satisfied with the quality of the material.

So I initiated a return by selecting an option in the dropdown "Ordered by mistake". As no action was taken for 2 weeks, I contacted customer care who asked me to initiate the return once again. Then I got a call from the customer care representative who told me that a return on the product is not possible. It seems that they will take back the product only if it is damaged.

I checked with him about the option in the dropdown which mentioned " ordered by mistake ". He did not have an answer and kept on telling that the product cannot be returned.

I am very disappointed by the service. Can a customer not return a product if the product quality or colour differs from what was seen and assumed online?

Reason of review: Poor customer service.

Monetary Loss: $492.

Preferred solution: Full refund.

Pepperfry Pros: Collection of items.

Pepperfry Cons: Horrible customer service, Refusal to acknowledge problem, Sensitivity to customer satisfaction.

Location: Bengaluru, Karnataka

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