Pepperfry - Worst Return Policy

I ordered a bedsheet on pepperfry.I was not satisfied with the quality of the material.

So I initiated a return by selecting an option in the dropdown "Ordered by mistake". As no action was taken for 2 weeks, I contacted customer care who asked me to initiate the return once again. Then I got a call from the customer care representative who told me that a return on the product is not possible. It seems that they will take back the product only if it is damaged.

I checked with him about the option in the dropdown which mentioned " ordered by mistake ". He did not have an answer and kept on telling that the product cannot be returned.

I am very disappointed by the service.Can a customer not return a product if the product quality or colour differs from what was seen and assumed online?

This review is a subjective opinion of a user.
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More Review Details

Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

  • What I liked
    • Collection of items
  • What I disliked
    • Horrible customer service
    • Refusal to acknowledge problem
    • Sensitivity to customer satisfaction

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Bed Sheets
Review category
Furniture and Decor
review #782827

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