I have ordered an engineered wood book shelf from pepper fry this January (6months back). The shelves inside is bent and doesnt seem to be of good quality. I have requested for a resolution since the warranty is of 3 years. However the customer care executive told me its wear and tear issue and denied the replacement / refund for the item.the initial reason they have told me was that it’s was due to monsoon it’s showing the damage when I questioned it they have changed their answer to wrong usage I questioned that as well saying bookshelf’s are meant to hold books and it should do that properly they changed the answer to wear and tear and hence warranty is void
Such a stupid customer care and after sales team along with sub standard poor quality items gives the customer a night mare and absolute headache !! Worst experience
Order id 303639095
Item yoku 4 door bookshelf
I didn't like: Quality, Denial of warranty, Issues with return, Rude customer care.