Chennai, Tamil Nadu
7 comments
Featured 100% full Resolved

Had ordered several sets of curtains for my aged mothers home. After nearly a week to ten days the curtains arrived . The first set of pink curtains had shade variation from one panel to the other. After numerous phone calls and emails, they picked it up and after several reminders, initiated the refund. The next set was a pair of embroidered curtains . When the parcel arrived they had a brown panel on top which did not resemble the image at all. When I called them they initiallyrefused to take it back stating that their returns were only for defective quality. They also said that they were sold out on that when I asked them if they had some more. When I insisted they agreed to take it back . But there was complete silence. Today they have agreed to have them picked up. I am keeping my fingers crossed.

The breaking point are the solid rust curtains as they have shown on their website has no connection to what arrived at my doorstep, the curtains are more of the orange shade. This issue was reported to the on the 1st of November. After several calls at my expense, repeating the same story to various executives Craig, Nooran, Sony, Sumit, Bhavya, Mary. And finally Sarita, I was told that this is a standard item and they cannot take it back.

I am furious and cannot understand why they should sell curtains when they cannot vouch for the product. Why do they have several reasons for return in their returns form when they do not entertain any requests for returns. Their 30 day guarantee sucks. I feel cheated after spending over 10000 on curtains. I have not had any bad experiences with other online shopping portals. They should be blacklisted. Absolutely no follow ups but love to send back feedback forms. It takes years to get a customer but a second to lose one, the top management seem to not know this important dictum.

Never ever go anywhere near Pepperfry. They will fry you and your money!

Review about: Curtains.

I liked: Traumatic.

I didn't like: No accountability.

Review #747158 is a subjective opinion of a user.

1.0
Value for money
Product or Service Quality
Advertised vs Delivered
Staff
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $4356
Preferred solution Full refund

Had an Experience with Pepperfry?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
nandibalu
#1080180

Finally after exactly ten days of posting this review, my issue has been resolved. I have received the full refund for both the products. I wish this had been resolved earlier.

PepperfryCares
#1076577
Pepperfry Verified Representative

Hi Nandini, we tried to reach you on the registered number but line went unreachable.Please help us with suitable time to contact you.Regards, Team Pepperfry.

nandibalu
to PepperfryCares #1076583

Pls call me tomorrow morning at 9:30 am

nandibalu
to PepperfryCares #1077039

I am still waiting for your call

Anonymous
to nandibalu #1077893

The Pepperfry staff just picked up the rust coloured curtains. I hope you expedite the refund process for this and the curtains picked up earlier and close the case to posterity!

PepperfryCares
Mumbai, Maharashtra, India #1076548
Pepperfry Verified Representative

Dear Customer,

We deeply regret the inconvenience caused.At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern.

P lease help us with your Order details so that we can get this investigated on priority and contact you at the earliest.

Regards,

Team Pepperfry.

nandibalu
to PepperfryCares Chennai, Tamil Nadu, India #1076559

The order no is 301712966.

The Cortina silk curtains have been picked up today. Pls expedite a refund at the earliest.

The unresolved issue is re : SKU: FU1082643-S-PM2262

And SKU: FU1082632-S-PM2262 under the same order no.301712966.

You May Also Like

Pepperfry - Don't trust them - Pathetic Customer service Pepperfry "PRODUCT : Alder Eight Seater Cushioned Dining Set In Warm Chestnut Finish By Woodsworth PRODUCT LINK : https://www.pepperfry.com/alder-eight-seater-dining-set-with-cushion-in-warm-chestnut-finish-by-woodsworth-1575181.html I have ordered 8 seater Dining table worth Rs 60,266 . I..." Read more PEPPERFRY - NO EXCHANGE AND RETURN POLICY Pepperfry "Hi All, I purchased 3 havells exhaust fans from Pepperfry (https://www.pepperfry.com/havells-200-mm-fan-ventil-air-dx-1114483.html and Order No. 302904337). I need 3 white coloured exhaust fans and wrong information is displayed on the site...." Read more Pepperfry - Broken Chair Delivery- Denying Refund Pepperfry "I have Ordered a Pepperfry product- A Rocking Chair on 7th Feb which was received in broken condition. This order was delivered after 40 days in a damaged condition. we..." Read more Pepperfry - Pathetic Customer Service-Order No: 302444092 Pepperfry "Hello Team, Peppefry is providing very bad service, They don't keep up promises they never follow their SLA's. Case1: I have ordered Random Polymer Ganesha it had got some scratches and..." Read more Volvo Cars - Transmission Volvo Cars "i bought a 2004 low milage was 99,000 and the transmission went on me then replace it the same problem i need my car to take my son to school..." Read more Rude Jewel Osco Employees Jewel Osco "I was publicly humiliated by the cashier and bag lady at my local jewel june 24, 2017. I have attached video I captured with my iphone of the detailed incident...." Read more IHerb, you blew it! Iherb "A can of salmon blew up all over my entire order, and there was a second can crushed in on the side. iHerb put the leaking, stinky box into a..." Read more Terminix - Terrible Customer Service Terminix "Repeatedly missed appointments for evenings or weekends when I would be home. Instead they would just show up during working hours and leave a a note. Final straw was when..." Read more