Pepperfry - Worst Ever Online Shopping Experience

I ordered a study table on 25th January with an expected delivery date of 18th Feb.The status showed this as dispatched on 7th Feb, during multiple chats with the customer service they always maintained that it will be delivered on or before 18th.

I got a call from their service on 18th informing me that the item I ordered ran out of stock and they can arrange for an alternate model.

How can an Item go out of stock after dispatching on 7th Feb?

I asked the customer service to refund the money, today when I checked with their chat support they have no clue that a refund has been initiated.Please do not get cheated by this company I guess they are only trying to get short term interest free funds arranged by taking orders which is not in their stock.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Customer service
    • False promises
    • Delayed delivery
    • Inability to track delivery
    • Pathetic service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Study Table
Review category
Furniture and Decor
review #597432

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Apr 13, 2015 #971241

Dear customer,
We are sorry for the inconvenience caused kindly help us with the order details and we shall get back to you.
Team Pepperfry.

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