Pepperfry - Size issue and deny to return
Order Number: 302463330
I ordered a furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 . The dimension of this product as
mentioned on website is H 56.2 x W 61.6 x D 15.7.
I have assumed this would be suitable for my Plasma while ordering.
After 30 minutes of order, I called customer care just confirmation
about dimensions and ask for 42 inch plasma TV, at this time
they didnot not confirm me. After 1-2 days of order, they told me
that this product is for up to 32 inch TV only. After many requests
and followup, they didnot cancel my order while they already mentioned
on website, "We also offer you a 7 days easy return window, In case you
are not satisfied with your purchase. So go ahead and buy
ith confidence". My complaint is that they didnot the mention the
product dimension clearly on website.
For this reason, Customer can easily be cheated.
This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any) as the author lost $10818. This person is overall dissatisfied with Pepperfry and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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