Pepperfry
Reviews and Complaints
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Verified Reviewer | Kolkata, West BengalShocking Customer Service
- Zero customer service
Preferred solution: Full refund
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Verified ReviewerResolved: Details about my order. Have a problem
Preferred solution: Just details about my order
Very bad and harrassment service
User's recommendation: Naver purchase from Papperfry
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Verified Reviewer | Mumbai, MaharashtraYou r not worth to be given a review
Very poor service
User's recommendation: Stay away from Pepperfry
Unprofessional and unjust rejection of return order just on the basis of T & m
Ordered sets of sofa cover and protectors to protect our pure leather sofa that is now wearing out. But found that the product was useless for leather sofa and keeps sliding down the sofa so i initiated return within stipulated period if 7 days..
Shockingly pepperfry rejected the return on account of very silly t &c without caring to engage me in and without explanation. They dont even care. I wrote to cust sevice 3 times , they sent same copy paste reply without explanation and just directing me to FAq.
Very pathetic and useless service.. no photos to add as the product isnt suitable so they find no reason to accept the return
User's recommendation: Stay away
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Verified ReviewerWrong parts of the furniture has been received.
Preferred solution: I am looking for the solution and getting it fix.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed response and delivery
- Delay delivery
Preferred solution: Deliver product or service ordered
No one contacted me and the delivery is rescheduled
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Selenginskiy Rayon, Far Eastern Federal DistrictOrder not delivered and bad customer service
My experience with Pepperfry Dommasandra was nothing short of a disappointment. From start , the entire process left me frustrated and regretful of my decision to shop with them.
To begin with, their website is an absolute nightmare to navigate.
It's cluttered with excessive advertisements, pop-ups, and irrelevant recommendations, making it nearly impossible to find what you're actually looking for. The search function is unreliable, often yielding irrelevant results, and the filters hardly work as intended.
So we visited the store met this gentleman Gautham, apparently the store owner. He understood my requirements and showed me a quote of 71,000 on their TV at the store and promised a wonderful discount of 10,000. I paid the amount placed the order.
To my shock i find that he has omitted an item from the original list of things i shortlisted. Called him to check on this and they also behaved as thought they saw it for the first time. Now they started asking me to pay for the missing item from the new list, this was ridiculous since if i pay what they are asking me it will end up to be close to 71,000 then where is the huge discount which drew me to buy from that shop in the first place. The owner is not at all Professional in the way he deals, before the order got confirmed he used to message day and night, after the payment i got a message saying we work only 11 to 8 :-)
Things just went south after that, they wont cancel the order & they are not bothered to deliver the products i paid for.
My 61,000 is with Mr Gautam and he is least bit bothered to even call and let me know what is the status of the product or does he have the decency to cancel the order. 11th August i placed the order and today is 22nd August, Mr Gautam is happily conducting his business. I tried reaching out to their customer service, but the response I received was vague and unhelpful, leaving me in the dark about the status of my order.
The overall experience with Pepperfry Dommasandra was a complete letdown. From the chaotic website to the abysmal customer service , there wasn't a single aspect that I could praise.
I regret spending my hard-earned money on this shopping disaster and would strongly advise others to steer clear of this platform. There are plenty of other reputable options out there that offer better quality, service, and value for money.
Preferred solution: Full refund
User's recommendation: Please do not buy any products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mysore, KarnatakaLast month I ordered 3 door file cabinet as per their delivery date 28th of October they didn’t delivered my product so i cancelled my order & requested my money back so far not yet received money !!
User's recommendation: Never ever
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Verified ReviewerWant to exchange my centre table
Preferred solution: Full refund
User's recommendation: No exchange policy
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Verified Reviewer | New Delhi, National Capital Territory Of DelhiProduct not delivered as claimed by the sms
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Verified Reviewer | Ernakulam, KeralaItem not delivered
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Verified ReviewerInstalation
Preferred solution: Price reduction
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Hey, did you get the resolution bro
My name is Shofiqul islam
Hi how r u