Sanjoy R Bhp

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Verified Reviewer
| map-marker Kolkata, West Bengal

Shocking Customer Service

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Original review Jan 11, 2024
The store lady Varsha at Topsia Road, Kolkata her contact details varsha.k@***.com forced me to give her 5star review and I never received product and they would not allow me to cancel. No refund processed till date. I will be taking them to the court for this harassment.
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Loss:
$1500
Cons:
  • Zero customer service

Preferred solution: Full refund

Resolved
Samuel R Ibm

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Verified Reviewer

Resolved: Details about my order. Have a problem

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No resolution, because nobody attended the call. Kindly ask your customer reps to contact me +91 7829****75 e-mail: samuelrahulraj@***.com
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Preferred solution: Just details about my order

Anonymous
map-marker Pune, Maharashtra

Very bad and harrassment service

Pepperfry - Very bad and harrassment service
Pepperfry - Very bad and harrassment service - Image 2
From last two months we are communicating live chat for defective furniture but they can't respond and telling us our case manager will call you within 24 hrs. He never call us. Very big harassment of customer. Customer care email also not responding. CS & grievance office email also not replying.
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User's recommendation: Naver purchase from Papperfry

ZEBA M Wwg

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Verified Reviewer
| map-marker Mumbai, Maharashtra

You r not worth to be given a review

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I want a refund this is not acceptable, a promise date was given, and again I lost money unbearable, horrible
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Asyah Rhy
map-marker Mumbai, Maharashtra

Very poor service

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Pepperfry - Very poor service
I had ordered a Queen sized bed and mattress but what was delivered was a wrong product. I need a bed urgently yet you guys are taking the longest time for a refund even after 2 carpenters checked and validated that the product was wrong. I rejected the delivery of the mattress. Your CSA are only bothered about getting business. I will write this on google as well. I need my refund immediately.
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User's recommendation: Stay away from Pepperfry

Glynda Vij
map-marker Mumbai, Maharashtra

Unprofessional and unjust rejection of return order just on the basis of T & m

Ordered sets of sofa cover and protectors to protect our pure leather sofa that is now wearing out. But found that the product was useless for leather sofa and keeps sliding down the sofa so i initiated return within stipulated period if 7 days..

Shockingly pepperfry rejected the return on account of very silly t &c without caring to engage me in and without explanation. They dont even care. I wrote to cust sevice 3 times , they sent same copy paste reply without explanation and just directing me to FAq.

Very pathetic and useless service.. no photos to add as the product isnt suitable so they find no reason to accept the return

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User's recommendation: Stay away

Souvik G Qpb

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Verified Reviewer

Wrong parts of the furniture has been received.

The person who came for assembling told that the wrong parts of the furniture is sent . I am facing this problem
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Preferred solution: I am looking for the solution and getting it fix.

Amandeep S Rmq

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Verified Reviewer

Delayed response and delivery

Its been 20 days when my dresser was delivered where in one part was missing, as of today I have not received that part.
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Loss:
$1000
Cons:
  • Delay delivery

Preferred solution: Deliver product or service ordered

Anil k Cnu

No one contacted me and the delivery is rescheduled

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I was informed that furniture was scheduled for 12 delivery I have taken leave now I get the message that it is rescheduled as I dint attend call
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Preferred solution: Deliver product or service ordered

Dontel Xab

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Verified Buyer
| map-marker Selenginskiy Rayon, Far Eastern Federal District

Order not delivered and bad customer service

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Pepperfry - Order not delivered and bad customer service

My experience with Pepperfry Dommasandra was nothing short of a disappointment. From start , the entire process left me frustrated and regretful of my decision to shop with them.

To begin with, their website is an absolute nightmare to navigate.

It's cluttered with excessive advertisements, pop-ups, and irrelevant recommendations, making it nearly impossible to find what you're actually looking for. The search function is unreliable, often yielding irrelevant results, and the filters hardly work as intended.

So we visited the store met this gentleman Gautham, apparently the store owner. He understood my requirements and showed me a quote of 71,000 on their TV at the store and promised a wonderful discount of 10,000. I paid the amount placed the order.

To my shock i find that he has omitted an item from the original list of things i shortlisted. Called him to check on this and they also behaved as thought they saw it for the first time. Now they started asking me to pay for the missing item from the new list, this was ridiculous since if i pay what they are asking me it will end up to be close to 71,000 then where is the huge discount which drew me to buy from that shop in the first place. The owner is not at all Professional in the way he deals, before the order got confirmed he used to message day and night, after the payment i got a message saying we work only 11 to 8 :-)

Things just went south after that, they wont cancel the order & they are not bothered to deliver the products i paid for.

My 61,000 is with Mr Gautam and he is least bit bothered to even call and let me know what is the status of the product or does he have the decency to cancel the order. 11th August i placed the order and today is 22nd August, Mr Gautam is happily conducting his business. I tried reaching out to their customer service, but the response I received was vague and unhelpful, leaving me in the dark about the status of my order.

The overall experience with Pepperfry Dommasandra was a complete letdown. From the chaotic website to the abysmal customer service , there wasn't a single aspect that I could praise.

I regret spending my hard-earned money on this shopping disaster and would strongly advise others to steer clear of this platform. There are plenty of other reputable options out there that offer better quality, service, and value for money.

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Preferred solution: Full refund

User's recommendation: Please do not buy any products

3 comments
Ninfa Ymw

Hey, did you get the resolution bro

Shofiqul I Lhf

My name is Shofiqul islam

Shofiqul I Lhf

Hi how r u

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Javaughn Fpw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mysore, Karnataka

Last month I ordered 3 door file cabinet as per their delivery date 28th of October they didn’t delivered my product so i cancelled my order & requested my money back so far not yet received money !!

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Pepperfry - Last month I ordered 3 door file cabinet as per their delivery date 28th of October...
Last month I ordered 3 door file cabinet as per their delivery date 28th of October they didnt delivered my product so i cancelled my order & requested my money back so far not yet received money !!Very pathetic service I request all customers not to spend your valuable money.
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User's recommendation: Never ever

Naina G Dma

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Verified Reviewer

Want to exchange my centre table

..want to exchange the centre table as it is small in size .. please help me to get exchange atleast
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Preferred solution: Full refund

User's recommendation: No exchange policy

namrata b Dkz

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Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Product not delivered as claimed by the sms

Hi, This is with reference to the order no 30944****, Torrie Bedside table with classic walnut finish ordered on 29th Dec. We got a message on 852767**** that the order has been delivered. But we havent received it at our address, nor at our neighbours or the security. It has obviously been delivered elsewhere. Kindly look into the matter urgently, and get it dellivered to us asap. You can call us at 981117****. Thanks, Namrata
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sukesh r

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Verified Reviewer
| map-marker Ernakulam, Kerala

Item not delivered

The contact no. which i gave along with the address was mistaken, item ordered in the name of sukesh ramdas
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sudhakar S Tdh

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Verified Reviewer

Instalation

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The order Delivered on 28/11/2023, already over 24 hours I raised a ticket in you're chatting option, and it says already assigned...but no one has contacted me and my product still not installed.
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Preferred solution: Price reduction