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My son had bought a dining set from them. One chair broke whilst a guest was having dinner.

Upon examination it was revealed that the wood was of poor quality and poorly made. The technician who came to examine agreed that it was a manufacturing issue. But next day a call came from customer care that no the chair won’t be replaced sine it’s a misuse. I just don’t understand as to how can sitting on a dining chair be a misuse.

It’s ment for sitting. On the other hand I had bought some furniture from Reliance some years back. Not only did they change the furniture but left the old furniture with me and in addition gave me gift vouchers.

I don’t think I will ever recommend anyone to buy furniture from Pepperfry. They are a big let down.

Product or Service Mentioned: Pepperfry Customer Care.

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I issue has since been resolved. They have refunded the money and taken back the furniture.


Very well said sir. I too have a very bad experience for buying a bed from pepperfry.

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