Pepperfry - Poor customer care response
My son had bought a dining set from them. One chair broke whilst a guest was having dinner.
Upon examination it was revealed that the wood was of poor quality and poorly made. The technician who came to examine agreed that it was a manufacturing issue. But next day a call came from customer care that no the chair wonโt be replaced sine itโs a misuse. I just donโt understand as to how can sitting on a dining chair be a misuse.
Itโs ment for sitting. On the other hand I had bought some furniture from Reliance some years back. Not only did they change the furniture but left the old furniture with me and in addition gave me gift vouchers.
I donโt think I will ever recommend anyone to buy furniture from Pepperfry. They are a big let down.
Reason of review: Bad quality.
Location: Hyderabad, Telangana
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Dear Col, We regret for the hassle caused to you. Please share your order number to investigate and provide appropriate resolution on the same. Regards, Pepperfry
I issue has since been resolved. They have refunded the money and taken back the furniture.
Very well said sir. I too have a very bad experience for buying a bed from pepperfry.