My son had bought a dining set from them. One chair broke whilst a guest was having dinner.
Upon examination it was revealed that the wood was of poor quality and poorly made. The technician who came to examine agreed that it was a manufacturing issue. But next day a call came from customer care that no the chair won’t be replaced sine it’s a misuse. I just don’t understand as to how can sitting on a dining chair be a misuse.
It’s ment for sitting. On the other hand I had bought some furniture from Reliance some years back. Not only did they change the furniture but left the old furniture with me and in addition gave me gift vouchers.
I don’t think I will ever recommend anyone to buy furniture from Pepperfry. They are a big let down.
Product or Service Mentioned: Pepperfry Customer Care.