I bought a bed from pepperfry a little more than 2 years back, and the horizontal mainframe broke.After repeated complain, they fixed it, but within 10 days both the horizontal and the vertical frames broke AGAIN.
After chasing them for a month, they now informed me they are not going to fix it because it is more than 2 years, despite the fact the bed broke a second time within 10 days of them fixing it. Both main frames of bed breaking in about two years shows how bad the product was.
But worst, is their worst customer service.I have not encountered such bad service ever.
More Review Details
What I liked
What I disliked
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Queen Bed
- Review category
- Furniture and Decor
You May Also Like
- "I purchase from all sites, name it. But I never had worse experience than pepperfry.com. It s the most fraudulent site and customer unfriendly. I was cheated nearly 1000 bucks,..."
- "I have had my Natuzzi leather sofa and recliner for 10 years. We just moved and my wife insisted on new leather because of the color of our Natuzzi. She..."
- "We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager..."
- "I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems...."
- "I am really appreciated India Gift's service. They promised me for midnight gifts delivery in Bangalore for the occasion of my brother's birthday and they completed their promise within time...."
- "on 4th October I order slim 24 pro online. after watching commercial on t.v. I searched for the product slim 24 pro and the lost of website appears is slim24proindia.co.in...."
- "After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed..."
- "I ordered mats for my kitchen from a daily deal. When they came (I like the rugs. They were what I expected) they came postage due for $5.85. There was..."
- "The counters at budget always try to upswell no matter what city I'm renting from and the answer is always no with exception of my last experience. The car was..."