Pepperfry - No cancellation policy
I have placed an order (30257****) at night and paid in advance. I realized that I ordered wrong dimension after placing the order and noticed that I could not cancel the order. I called up the customer care as soon as I can as per their timing next morning. They said there is no way that the order can be cancelled even though it is less than 14 hours and even though the shipping is not yet initiated.
No cancellation policy is no where highlighted in the product description page. Instead website mentions this to misguide customers.
"Furniture bought on Pepperfry.com is shipped for free, we also offer you a 7-Day Easy Return window. So go ahead and buy with confidence."
I will never buy anything from pepperfry again.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $13489.
Preferred solution: Full refund.
Pepperfry Cons: No cancellation.
Location: Pune, Maharashtra
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Comments
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Thanks for your review .
I was about to buy some furniture on Pepperfry around worth 5 to 6 lakh
But now I'll make sure myself that not to use pepperfry service