111 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

First time I am writing a bad review for any ecommerce site I have done business with. Obviously I am a pissed off customer, why?

BOTH THE TIMES I ORDERED FROM PEPPERFRY I WAS DELIVERED EITHER DAMAGED ITEMS OR ITEMS OF REALLY POOR QUALITY. I MEAN REALLY POOR LIKE A STEEL STORAGE CONTAINER WITH A LOOSE LID THAT WONT CLOSE AT ALL. ANOTHER TIME A BROKEN CHAIR. And then the fun part begins when you decide its not value for money and try to return the stuff.

They make you run around for days. 1). The site doesnt work (I was unable to upload images running to KB when they said I could upload images running to MBs). Mind you, mandatory to upload images if you want to return anything.

And the site made sure I cannot even submit a request. On purpose?? 2). So i called the customer care unit.

And I called them multiple times, each time a new representative talks, no one registers my case and then finally they tell me I cannot return it as there is no case registered in 7 days timeframe:):):) How is that??? Overall, I was much better off physically going to a store near home and picking up items I like post quality check:) I opted for online shopping because I had no time, but now the frustration and writing reviews is taking away so much of not only my time, my piece of mind too:) Beware people.

I wouldnt recommend pepperfry to anyone. Dont believe, order and see:)

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2000.

Preferred solution: Full refund.

Pepperfry Pros: Range of products on site.

Pepperfry Cons: Customer support, Return policy, Refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Cadin Yvi

So you took my order number and then what? There was no response from your end again.

So I am wondering what is the purpose of you posting such comments on the negative reviews from each customer. Are you trying to just give an impression that you are infact a customer centric organization or what?

PepperfryCares

Hi,

We are sorry to read your feedback.

May we please request you to provide us the order number so we can contact you for further correspondence.

Regards,

Pepperfry

Cadin Yvi
reply icon Replying to comment of PepperfryCares

Thanks a lot, I have been calling so many times with no closure on this. Even yesterday, I spoke to Cilian and asked her to put me on to her Manager as I was dissatisfied and this was not getting closed.

She told me I would get a call in an hour but nothing happened.

I would really appreciate a call. And please call back if you cannot reach me, I may be busy in office meetings.

My order number is 30264****

Warm regards,

Seema.

Pepperfry Reviews

  1. 457 reviews
  2. 147 reviews
  3. 30 reviews
  4. 11 reviews
  5. 3 reviews
Pepperfry reviews