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1.4

Fraud Company. Would urge people not to buy things from Pepperfry.

I brought a bedsheet and received damaged piece.

Same day, I had called customer care to request replacement.

Person had mentioned that I would receive email on which I'll will have to respond by clicking on some link.

I had received an email but I could see an link so replied on that email with required images (bedsheet).

In another two days, I received call to take feedback where I had mentioned that I haven't received any response on my email. Person mentioned that they will take this forward.

I was waiting for their response and when I had called them again to enquire about case, received very bad treatment from their customer care executive. He did not even trying to listen what I was talking instead he was blaming me that I did not uploaded images within 7 days and now it's my fault so product cannot be replaced.

This was a rude and mean treatment. I think, customer executive are trained to behave like this so they don't need to give any replacement and earn money by selling damaged items.

I could say that, this is absolutely cheating with customer where they don't even allow customer to put their point instead they start arguments with so many counter questions and mentioning their policy for return.

I don't understand this, is the policy applicable only for customers and they don't have any policy or ethics to accept their mistakes.

In their so called email, link was not present so can't they take that responsibility if they have missed to put the link which is mandatory for them.

I feel, they have intentionally did not provided the link so they can take stand point by not uploading images through link.

But here, basic point is what about link was not present and it has been notified that I had replied to their email( they did not mentioned at that point that I'm supposed to upload on link.

I'm highly disappointed with their customer executive service. I had kind similar experience when I had called for the first time but I thought person might have such a nature to speak but I can say now they are trained to behave in certain way and putting customers in pressure where customers end up without getting right service.

DO NOT BUY ANYTHING FROM PEPPERFRY!

Reason of review: Damaged or defective.

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PepperfryCares

Dear Nilesh, We regret for the hassle caused to you. Please share your order number to investigate and provide appropriate resolution on the same. Regards, Pepperfry

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