Pepperfry - AVOID!
I wish I could give 0 stars! We bought a product and it has been a nightmare ever since!
Product was defective and when we tried to return it, it has taken over 6 weeks! Delivery guy says he will show up to take it back and didnt show up repeatedly inspite of us waiting. Customer communication was a disaster. I asked for a refund and we were repeatedly told by their team it would take 24-48 hours.
Three weeks later, and I am still chasing up via emails asking for an update - ZERO response. So i decide to call customer service, they are yet to even check my details or process the payment and claim they didnt even have my details despite receiving my email 3 weeks ago!!
When asked for an explanation - their team says they dont have one?! Really disappointed with the way the whole thing has been managed and cant understand why they have such a poor communication and co-ordination system!?
Reason of review: Return, Exchange or Cancellation Policy.
Location: Bengaluru, Karnataka
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