Anonymous
map-marker Bengaluru, Karnataka

Order No :#30425****

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Pepperfry - Order No :#30425****
Pepperfry - Order No :#30425**** - Image 2
I have ordered Queen size cot on July from pepper fry website through online.Its by September the cot is broken completely.One part of the basement is broken and it comes under warannty.When i checked with executives for this ,they told me this doesnt come under warranty and its a part of wear and tear.I m really very surprised will cot be broken within one month period of time .This comes under wear and tear what would be the quality of the product.Even we never used it for even one month.We were out of town for 20 days.But when i mention the warranty terms and condition there is no where mentioned only the polish comes under warranty.ITs such a disgusting and even customer care executives provide us some solution for this broken part .please see the image of this.They never care after the product is moved out of their hand.The bucket is not in their goal now.Worst ecperience and worst customer care service and returns team.
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Loss:
$8500
Cons:
  • Worst product
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Noida, Uttar Pradesh

The most pathetic place to buy stuff

These people are the worst one, they promise to deliver your product on time and time they come up with new excuses and after that we keep calling them to resolve the issue, never ever suggest anyone for pepperfry
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Reason of review:
Order processing issue
Anonymous

Very bad experience. Quality of product is not worth the price

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Quality of product is not at all worth the price. The return policy has many flaws.

Unhappy with the service. I Will never ever order anything from the site. Also wll recommend same to my other peers. Policy says only in case of damage they take return.

But if you don't like quality they won't. I understand that if I would have raised request 1 day later then concern is valid but the moment I recieved the product I raised return request. As a loyal customer I did not say the product is damaged.

what could have they done if by myself have done some minor scratch and asked them to take back product.They are loosing loyal customer by delivering low qaulity product at very high price. Picture images and description mentioned on the side bluffs customer.

View full review
Cons:
  • High price than local market
  • Poor replacement service
Reason of review:
Bad quality

Preferred solution: Full refund

Fatema Acp

Worst service, product damaged and they blame it on wear & tear

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Pepperfry - Worst service, product damaged and they blame it on wear & tear

This is our first purchase from pepperfry and we had a horrible experience. Just 3 months of bare minimum usage and suddenly the settee just broke off injuring my 4 year old daughter badly on the head while she just went to sit on it which she normally does not.

Our mistake was that we never checked it when delivered and kept it in its original packing inside a closed room as our house was getting furnished believing the delivery boys when they said it was intact piece. And when we raised a complaint with Pepperfry they say they cant do anything of it as they feel its wear & tear. How pathetic it can be!! We have barely used it and we dont have over sized people at our house or junglee kids to break it.

We have barely used the product and its just been 3 months!! If it was wear & tear it would have not broken this way ..infact both the legs would have broken. Its the most easiest way out to push the damage on the consumer so that the company does not have to bear any loss.

Hope you can help me get this settled. Infact we have furniture from Homecentre & Urbanladder which we have been using for 7 years & 2 years respectively but touch wood they are as good as new.

View full review
Loss:
$13324
Cons:
  • Horrible never buy from pepperfry
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
PepperfryCares

Hi , We apologise for this inconvenience and the mishap, request you to kindly share your Order details with us, we will look into this for you.

Roopali A
reply icon Replying to comment of PepperfryCares

You people never care...same thing happened to me and you closed your complaint without evwn bothering customer feedback...waste of money

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Vemireddy S
map-marker Hyderabad, Telangana

Stupid customer service

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I purchase a product and it is not as expected. I raised a return request,its all most a month i havent got my refund or the product is picked up.i am trying to write a complaint but there stupid app always says that u have already registered complaint please try later.if the complaint is already registered, what the *** are u guys doing ?
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Reason of review:
Poor customer service
Tripti Goq

My Pet has passed away due to TERMITE INFESTED furniture

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Pepperfry - My Pet has passed away due to TERMITE INFESTED furniture
Pepperfry - My Pet has passed away due to TERMITE INFESTED furniture - Image 2
Pepperfry - My Pet has passed away due to TERMITE INFESTED furniture - Image 3
Pepperfry - My Pet has passed away due to TERMITE INFESTED furniture - Image 4
Pepperfry - My Pet has passed away due to TERMITE INFESTED furniture - Image 5
Updated by user Jul 26, 2018

No. It's not resolved yet as they wanted me to file Consumer complaint against them.

So I am in process to file case in consumer court against them. Already discussed the case with Registrar Mr.

Jadhav Sir @ Nagpur Consumer Court Office. I will SUE them soon.

Original review Jun 26, 2018
Hi,
Purchased Thearmchair Dining Table set from Pepperfry of INR 38305 on 24th Apr 2018 which Delivered in damaged Termite infested condition on 9th May. But who cares? After raising Return request to Pepperfry CS team as well as CEOs Ashish Shah and Ambareesh Murty I didn't receive mail,call or SMS for reverse pickup.
After 5 days finally I received call from Vendor who was asking me for more time however I have already informed them about termite and about my furniture which got affected due to their INFECTED product.
It's been almost 2 months I am fighting with them. Sent FIR of Vikhroli Police Mumbai, Legal Notice from respected Lawyer but they don't bother at all.
Employee Mr. Gaurav Mishra asked to Nagpur Police we will wait for CONSUMER COURT NOTICE. .SO FEARLESS. it's only because they have full support of their CEOs for doing all this.
I am getting such kind of response after including Pepperfry CEOs Ashish Shah and Ambareesh Murty.
Unethical behaviour of CEOs and Employees ClappingClapping
It is death experience.
View full review
Reason of review:
Bad quality
3 comments
Guest

No. It's not resolved yet as they wanted me to file Consumer complaint against them.

So I am in process to file case in consumer court against them. Already discussed the case with Registrar Mr.

Jadhav Sir @ Nagpur Consumer Court Office. I will SUE the soon.

Guest

There should be social media campaign on this against these looters

Roopali A
reply icon Replying to comment of Guest-1512413

Agree so that people will come to know the reality...

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Sonal T Oft
map-marker Noida, Uttar Pradesh

Impossible to return once purchased, Pathetic service

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Purchased bean bags and clothes drying stand however bean bags which came are way too big in size and so i wanted to return the same and the clothes drying stand is also not as expected. way too heavy.

All items are sealed pack and i called customer care dozen times and even said to issue a voucher so as i can use it on their site to order something meaty but these people are horrible to talk to. Once purchased can never ever be returned. this is their strategy to sell items.they have nothing to do with customer issues.

Order ID - 30456****

Every time customer care agent says someone will call back within 24 hours but call never happened moreover my order section does not even has any order history. seems its erased purposely so as one cant place return request rather will call customer service and there they will not entertain customer issues.

View full review
Loss:
$4803
Cons:
  • Once purchased just just just just cant be returned or exchanged
  • Horrible never buy from pepperfry
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
PepperfryCares

Dear Sonal, We regret for the hassle caused to you. Please share your order number to investigate and provide appropriate resolution on the same. Regards, Pepperfry

Sonal T
map-marker Delhi, Delhi

Incorrect details shared by pepperfry customer care to sell products

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I wanted to purchase clothes drying stand and so chose one option on their sit but before placing order i checked on customer care whether its rust free or not and they said its rust free. but later it got delivered and i found its not rust free. purchased happened in the month of oct 2018 and since then i am chasing them for return and it is just not happening. customer care people are way too rude and they just dont listen. i cant express the trauma i went through in dealing with these people. This site should be blacklisted. Order ID- 30456**** Product - Brancley Clothes drying stand. I approached these people on the fb page too given i received no response on call but they are not helping. I ended up putting the unused brand new item on OLX and still struggling to sell that item even at a lesser price. I want 100% refund of my money now for undergoing so much of stress and investing *** lot of time
View full review
Loss:
$2000
Cons:
  • False promise
  • Assembly arangement
  • Shoddy service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Brijesh S Uom

Bought a wall clock worth Rs. 1900

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Pepperfry - Bought a wall clock worth Rs. 1900
Updated by user Jul 09, 2018

People r rude. Cancellation policy is not practical. Also selling untested products for which they don't own the responsibility

Original review Jul 08, 2018
Bought a wall clock worth approx Rs. 1900 via order no 30400****...

it didn't work from 1st day itself but i thought it was battery problem and kept changing it. However it still doesn't work. When i complained to pepperfry after 2 months, they r sayinh why didn't u report within 7 days. How one can know an internal defect within 1 week.

Every watch company atleast gives a warranty of 1 years on Rs. 2000 product
View full review
Cons:
  • Issues with return
  • Return cancellation policy
  • Product not as described
Reason of review:
Damaged or defective
2 comments
PepperfryCares

Dear Brijesh, We regret for the hassle caused to you. Please share your order number to investigate and provide appropriate resolution on the same. Regards, Pepperfry

Guest

Wall clock i bought 6 months ago stopped working within 2 months due to local machine. I had to change that and spend another Rs.

300 for that. No quality, untested products and never own the responsibility as well

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nitin Quw
map-marker Silvassa, Dadra And Nagar Haveli

Poor customer service

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Poor customer service (Amarjit, Shobha, Suresh, Sonali). This all people are careless. Rude store person (Deepak Gupta). After one month of placed order, I requested for refund. My order number is 3047****. I request you Don't order form Pepperfry.
View full review
Loss:
$9064
Cons:
  • Rude store persons
  • Poor customer service
  • Care least about their customers
Reason of review:
Poor customer service

Preferred solution: Full refund

Suraj Vbx

Every fancy terms and conditions are in bold, except the hidden no cancellation policy, even if item not sipped and cheating customers by forceful selling. Soon to die eCom without satisfying customer

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I booked a bean bag filler and being a regular Amazon/FK customer just expected the delivery in a week or max 2. But the delivery is scheduled for 1 month later. HAHA. joke month HAHA.

It is not even shipped, still CC policy is we will ship even you don't like and you take it.

They are like selling dosa idly cancellation policy.

I agree there was an option to check delivery by pincode, but who checks all when you trust a brand that appears with so many fancy ads.

Every terms like easy return, discounts are in bold in website and in TV ads, except the purposefully hidden no cancellation policy and thus cheating customers by forceful selling.

I even requested for early delivery, but the customer care blatantly tells just wait for order and take it and if you are not happy return. Ok I can find a reason to return, but mark my word such companies with *** policies die early even if you spend billions of VC money for discounts..

View full review
Loss:
$1300
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

soumya d Tbm
map-marker Bengaluru, Karnataka

Worst service by pepperfry. Customer care not at all helpful Think 100 times before buying from this website.

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We have ordered a queen sized bed from pepperfry. Delivery in the website claims to be in one day but after ordering we came to know that the order will be delivered after 2 weeks i.e 10th april 2018 in our case.

We got the bed on the 10th of April . The carpenter from the campany came on 11th april and found that nuts and bolts are missing. He said he wont be of any help in his matter and we have to contact the customer care.So we raised a complaint and received a package containing the missing items on 16th April 2018.

Today i.e 17th April when the carpenter comes to fix the bed, we found that headboard is again missing without which he cannot fix the board.

So again we have to go through the pain of raising a customer complaint. Not sure how many more days it will take to get resolved.

Its better to buy from store rather than online.takes alot of time in resolving the issue and so much hassle to the customers. Almost a moth has passed and we still have the dismantled pieces of the bed , waiting for PEPPERFRY to fix it for us. Top of all , It takes alot of space in our house keeping the dismantled pieces.

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Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Lucknow, Uttar Pradesh

Guys don’t buy anything from them. Firstly they delievered the order after one month. On the site it was not shown the product is inflatable not cushioned. Even after that not inflated by assembler

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I have registered in greviance cell and customer care representative simply refused to entertain the complaint
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Reason of review:
Not as described/ advertised
Priyanshu g
map-marker Mumbai, Maharashtra

Worst return/replace policy

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This is the worst return policy I have ever seen in online community... bluntly says no and there is no point reaching the customer care as they simply deny the request saying there company policy if company policy is to loose people trust can't
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Sree k Vmm
map-marker Delhi, Delhi

Yung 4 seater Dining table.

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Delivered a broken table top n still chasing for replacement. Will go to consumer court if not done immediately. Pepperfry is breaking a consumer, put in a pan, add pepper n then frying to make pepperfry. Innocent Murthy n friend!! Staff will create bankrupsy.
View full review
Reason of review:
Bad quality
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