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1.8 Based on 177 reviews
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  • Customers like
    • Website 8
    • Pathetic 6
    • Very dissapponting 5
  • Customers don't like
    • False promises 20
    • Customer service 17
    • Pathetic service 17

I purchased a wooden bed from pepperfry in November with an understanding that it is going to be delivered by 12th December or later. I was coming back home on 11th - so I thought it as fine From 2nd December - I am getting day and night sms - calls and mails that they tried to deliver the product but failed inspite of my specific request to the so called customer care - a bunch of incapable girls only can say hello and no updation on computers... Read more

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I work for a multi national company as business partner and I always understand that our policy and process should be such that end user has positive impact.sadly that is not the case with pepperfry.why can I not cancel an oder that is not shipped? For some unavoidable reason I won't be shifting. Please tell me what should I do with this sofa now? From what I understand is pepperfry policy is very unfriendly, your job ends when u get the... Read more

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First time I am writing a bad review for any ecommerce site I have done business with. Obviously I am a pissed off customer, why? BOTH THE TIMES I ORDERED FROM PEPPERFRY I WAS DELIVERED EITHER DAMAGED ITEMS OR ITEMS OF REALLY POOR QUALITY. I MEAN REALLY POOR LIKE A STEEL STORAGE CONTAINER WITH A LOOSE LID THAT WONT CLOSE AT ALL. ANOTHER TIME A BROKEN CHAIR. And then the fun part begins when you decide its not value for money and try to return... Read more

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I am an unhappy customer of pepperfry. On oct 30 I ordered a lot of things with pepperfry spending about 1.5 lacs amount for the orders. After a month wait I get my one seater sofa delivered also a defect piece with some small damage. After seeing the same and the space it consumes I called the customer care to cancel one of my order for the same jordana three seater of one quantity as I had ordered 2 three seater sofa or replace with 2 seater... Read more

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I ordered a theee seater jordana sofa of 2 quantity along with a one seater. When the one seater arrived I saw that it's occupying too much space of mine. So I called the customer care and requested them to either cancel one three seater instead of 2 quantity or replace one three seater to a two seater hence I can manage the space. The customer care guy just doesn't get the point and says no as per policy we can't. the most dissapointing answer... Read more

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Ordered a Bar Cabinet and chose to pay by EMI through debit card on 04 Oct. Wrong information posted by pepperfry about the payment options and the entire amount was debited. nevertheless i kept fighting with bank n pepperfry for weeks but to no avail. When i got the product it was defective and i requested for carpenter. Carpenter came but the item was not repaired and the carpenter did not turn up again for the repairs even when registered... Read more

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my product was ordered on 4th October and as per the message received the product has reached Bangalore on 11th and it barely takes a day to come to mangalore. I had called the customer service on 14th and they committed delivery on 17th and i didn't receive it and called the customer service again on 18th and they committed to deliver on 19th and till date i have not received it. Today i called again and the customer service person is... Read more

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I recently ordered from pepperfry and had such a bad experience. Please whoever is reading this should think 10 times before ordering from this bogus site. Their customer care people are so sweet talkers and won't do anything. I ordered a bathroom cabinet and the mirror side was packaged the time it was delivered there were cracks, the door was broken and the mirror was completely shattered. plus it was not worth the money. BOGUS &... Read more

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we were very happy with the quick delivery and the services of the carpenter who came very promptly and fixed the cabinet for us at our residence. However,we are very very disappointed that width of the cabinet is barely 10 inches NOT FIT for even shoe size 5. you should call it a childrens shoe cabinet. you will note from the photograph attached that the shoes have to be placed side ways which allows only 6 pairs of shoes. however, you... Read more

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Damaged Material Supply and refusal of replacement by Pepperfry
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We Ordered and paid online for Silver Bunk bed last week on 2nd Nov 16 through Pepperfry Order No. 302631520, material got delivered on 6th Nov 16 in damaged condition, we cald & requested for replacement of material, our request got honored at that time. But 2 days later on 8th Nov refund department refused to provide replacement giving reason not part of refund policy. When I raised my concern of wasting money, time and energy waiting for... Read more

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