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1.9 Based on 154 reviews
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I have used Pepperfry only once and I am terribly disappointed with the overall experience. The floor lamp that I ordered was damaged and was not working. Unfortunately I did not get a chance to open the package for 2 weeks post delivery (I was traveling for work). Since they have a 7 day return policy, they refused to give me a refund or replace the damaged lamp with a new one. In contrast, the Amazon return policy is a lot more flexible and... Read more

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I ordered two lamps from Pepperfry. I was very impressed initially by the website and had high hopes for my chosen products. Both lamps were delayed by 1 week on arrival, which meant I waited 3 weeks in total from the order date. Both lamps were faulty on arrival. The metal base of one was severely crushed, and both shades were severely dented. Pepperfry refused to replace the broken lamps, only offering to refund and collect items from my... Read more

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Ordered a bed and a mattress in Pepperfry. For a first time user, it wasn't very clear where the delivery date was displayed but apparently I missed it. Only when i paid up and placed the order was i intimated clearly that the bed (which was in stock) will take 2 weeks and the mattress would take 5 weeks. When I called customer service, they were unwilling to help; finally had to escalate to the supervisor who agreed to separate the two items... Read more

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Wrong product was delivered by pepperfry. I agree it was not informed within a period of 7 days. However, pepperfry should admit their lapse also. They bluntly refused to replace the product. This is not a good business practice and not ethical. I will never use pepperfry services henceforth.

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Its amazing that an online portal is expecting a customer to be too knowledgeable about the product. I purchased an exhuast fan- my first purchase from pepperfry, which turned out to be small for my kitchen. when asked for return and replacement they say they take return only if the product is damaged!! they suggested i should search for a buyer when I said the product is of no use to me. According to them I should have measured the dimensions... Read more

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Yesterday 9th Sept at 22:00 I placed an order. Today, 10th, I am calling and emailing Pepperfry to cancel the order before further inconveniences are there. They are saying that no cancellation is possible. But two days ago I received a called from them and they cancelled one of my orders! They only say that am executive will call me back in 24/48 hours. Which means that they are adding time to the issues. Before purchase, be very sure as they... Read more

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completely agree. Their return policy is fake. I ordered a Vinod frying pan and the time between saving the product in the cart on 29th August 2016 and the ordering the specifications changed in the backend. It was showing 1.3 L as specification for the frying pan, when i received it is so small showing 7-inch product which is no where 1.3 L. On calling them they refuse to take back the product and say that this is the shadow of order you... Read more

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Order Number: 302463330 I ordered a furniture product wall unit for stand my 42 inch Plasma television on 31st August 2016 . The dimension of this product as mentioned on website is H 56.2 x W 61.6 x D 15.7. I have assumed this would be suitable for my Plasma while ordering. After 30 minutes of order, I called customer care just confirmation about dimensions and ask for 42 inch plasma TV, at this time they didnot not confirm me. After 1-2... Read more

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Hello Team, Peppefry is providing very bad service, They don't keep up promises they never follow their SLA's. Case1: I have ordered Random Polymer Ganesha it had got some scratches and also it is not made of polymer material it is made of our examination writing pads kind of material. So do you pay 750rs for such kind of thing. I have returned the product and also got the return acknowledgment Mrs. Saral from pepperfry called me and asked me... Read more

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This is with reference to one order on pepperfry. Where in the rquest was placed on 7th day and the pepperfry refused to honour this request. I had several calls on this subject and no use.. Please dont consider buying from pepperfry as you maintain a long term relationship. Please buy from Amazon or Flipkart as they are long far professional than anyone else.. Worst part is their customer service team are highly non professional and doesnt... Read more

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