Pepperfry Phone Numbers and Emails

  • +91 226 159 0000
    801 & 802, B'Wing, 247 Park, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra
  • +91 226 157 6157

Pepperfry Email:

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Contact Information

Pepperfry Website:

Pepperfry Help Center:

Corporate Office Address:

801-802, 8th Floor, Tower B,, LBS Marg, Vikhroli (West),
Mumbai, Maharashtra 400083
India

Other Info (opening hours):

Customer Support Working Hours: 09:00- 21:00

More contact details

Pepperfry Customer Service Reviews

1.1 / 5
Bad
kishore k Fqo
Quality and Refund process
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1.0

I am very disappointed with my experience ordering from Pepperfy. I purchased a 6 seater dining set Do that arrived 18 days after I placed my order.

When it was delivered, I found that it had a major defect and not sure what kind of Quality Checks have been done after premium price in comparison with other furniture stores.
I immediately contacted Pepperfy's customer service to start the refund process. Unfortunately, the customer service representatives were not helpful. Over a week later, they still have not initiated the refund process and seem to have no clear procedure for it.
In addition to the issues with the defective product and refund, I found Pepperfy's customer service to be sorely lacking. The representatives I spoke with did not seem knowledgeable on the company's policies and processes.

They were unable to provide me with clear information or timeline on getting my refund. The whole experience felt frustrating and opaque.
For a company that promises "happy deliveries," my experience ordering from Pepperfy has been anything but happy. From the weeks-long shipping time to the defective product to the terrible customer service, I am let down by Pepperfy and will not be shopping with them again in the future.

I hoped for better service and responsiveness from what seemed like a major online furniture company. Other customers beware - you may run into the same problems I encountered with delayed and damaged orders, and poor post-purchase support.

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Ravi S Too
Items not delivered but claim it was
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1.9

They kept delaying delivery. Customer care was arrogant and unhelpful.

Now it shows delivered. No cancellation available

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Sowbhagya
Worst product and customer service
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1.0

Bought a coffee table recently from pepperfry, the delivery people came in at a busy time inspite of telling them not to, realised the damage in product and raised a return request, suddenly their policies change and apparently they dont pick up once delivered inspite of return window on site, they close the case even without informing since case manager cannot find anything damage in pics taken by there people, worst customer service I have seen till date, even got hung up by them, you guys made I never buy anything else from you, and also suggest friends and family the same.Great job at losing customers.

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Dontel Xab
Order not delivered and bad customer service
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1.1

My experience with Pepperfry Dommasandra was nothing short of a disappointment. From start , the entire process left me frustrated and regretful of my decision to shop with them.
To begin with, their website is an absolute nightmare to navigate.

It's cluttered with excessive advertisements, pop-ups, and irrelevant recommendations, making it nearly impossible to find what you're actually looking for. The search function is unreliable, often yielding irrelevant results, and the filters hardly work as intended.
So we visited the store met this gentleman Gautham, apparently the store owner. He understood my requirements and showed me a quote of 71,000 on their TV at the store and promised a wonderful discount of 10,000. I paid the amount placed the order.

To my shock i find that he has omitted an item from the original list of things i shortlisted. Called him to check on this and they also behaved as thought they saw it for the first time. Now they started asking me to pay for the missing item from the new list, this was ridiculous since if i pay what they are asking me it will end up to be close to 71,000 then where is the huge discount which drew me to buy from that shop in the first place. The owner is not at all Professional in the way he deals, before the order got confirmed he used to message day and night, after the payment i got a message saying we work only 11 to 8 :-)
Things just went south after that, they wont cancel the order & they are not bothered to deliver the products i paid for.

My 61,000 is with Mr Gautam and he is least bit bothered to even call and let me know what is the status of the product or does he have the decency to cancel the order. 11th August i placed the order and today is 22nd August, Mr Gautam is happily conducting his business. I tried reaching out to their customer service, but the response I received was vague and unhelpful, leaving me in the dark about the status of my order.
The overall experience with Pepperfry Dommasandra was a complete letdown. From the chaotic website to the abysmal customer service , there wasn't a single aspect that I could praise.

I regret spending my hard-earned money on this shopping disaster and would strongly advise others to steer clear of this platform. There are plenty of other reputable options out there that offer better quality, service, and value for money.

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Summary of Pepperfry Customer Service Calls

1.6K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pepperfry?

Product/ Service Question:

  • “Products equire”
  • “Need some product repair”
  • “For broken product return”

Shipping and Delivery Question:

  • “Delayed order delivery”
  • “Order not delivered”
  • “Delivery issue”

Return/ Replace Question:

  • “Return related”
  • “Return request”
  • “Exchanges”

Request for Information Question:

  • “I need a support agent to be a vendor”
  • “Inquiry regarding interior”
  • “To know the status of my order”

Refund Question:

  • “Refund”
  • “Refund is not done”
  • “Refund of returned items”

Staff Question:

  • “Poor service from JP nagar pepper fry team”
  • “Installation service”
  • “Need service of pepperfry product”

Activation/ Cancellation Question:

  • “Want to cancel my order and get the refund”
  • “Cancel order”
  • “Cancellation of the order”

Payments and Charges Question:

  • “Not able to redeemable coupons”
  • “Fraud happened to me by Pepperfry”
  • “Payment issu”

Website/ Application Question:

  • “No carpenter has visited for assembly”
  • “Regarding rates on site”

Account Question:

  • “To know about the seller account registration”
  • “Regarding KYC upload for seller account”

Employment Question:

  • “Job”
  • “Pissed off with the team handling query of becoming a supplier with pepperfry”

Cards Question:

  • “I have orderd for cot on emi options Bt the whole amount deducted frm credit card”

Other Question:

  • “Query related to order”
  • “To enquire”
  • “Order related”

About

Summary

Pepperfry is an online store which specializes in furniture and home products. It was founded in 2012 in India. Pepperfry offers more than 45,000 products in such categories as furniture, home decor, kitchen and pet supplies. A lot of brands are available at the store. Among those there is Ventura, Home Sparkle, Deco Window, and Plumeria, etc. Tables, beds, sofas and chairs can be found at Pepperfry. The store also offers different collections of furniture for kids, bars, garden and office. Pepperfry sells different appliances (air conditioners, washing machines, electric kettles, gas stoves, and etc). The company offers a wide range of housekeeping products, provides products for pets and garden.

Pepperfry reviews and complaints

Pepperfry is ranked 670 out of 2283 in Furniture and Decor category

Area Served

Other, Asia

Payment Methods

VISAMasterCardAmerican Express

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